Shipping policy

Shipping Policy – Nilverse

Last Updated: June 2026

Thank you for shopping with Nilverse. We are committed to delivering your orders safely and as quickly as possible across India.

Order Processing

Orders are processed within 1–2 business days after confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
Cash on Delivery (COD) orders may require confirmation before dispatch.

Shipping Coverage

We currently ship to most locations across India.

Delivery Time

Standard delivery time: 3–7 business days from the date of dispatch.
Delivery timelines may vary depending on your location, courier availability, weather conditions, festivals, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment.
Free shipping promotions may be offered on selected products or order values.

Cash on Delivery (COD)

We offer Cash on Delivery on eligible orders across India.
Nilverse reserves the right to limit or refuse COD service for certain locations or high-risk orders.

Order Tracking

Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp (where applicable) so you can monitor your shipment status.

Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occasionally occur due to:

High order volumes
Courier partner issues
Weather conditions
Public holidays
Remote delivery locations

We appreciate your patience in such situations.

Incorrect Address

Customers are responsible for providing accurate shipping information. Nilverse is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Damaged or Missing Items

If you receive a damaged product or if any item is missing from your order, please contact us within 48 hours of delivery with your order details and supporting photos.